HELP CENTER
How can we help you?
Delivery Policy
After your purchase at Afrikanizm Art, you'll receive an order confirmation email.
Once your artwork is dispatched, you'll get a notification email.To track your order, visit the carrier's website (DHL or FedEx), locate the tracking number in the dispatch notification email subject line, and enter it on the carrier's site.
For order status, log in to your Afrikanizm Art account and visit the Orders page.
Questions?
Contact our Customer Service team with your order number.
The Artworks typically arrives within 11 to 15 working days from your order date, based on origin, destination, and customs processing.
Weather or unforeseen events may add 2-3 days.
Customs clearance may take up to 30 days in some countries; Check your government's policies for details.
Afrikanizm Art has partnerships with the following shipping providers:
- FedEx
- DHL
- Other specialized couriers
Shipping methods vary depending on the artwork and the artist'spreference. Each artwork's individual page provides specific shipping details. We collaborate closely with our artists to ensure your artwork is shipped securely.
Shipping in a Cardboard Box:
This method is ideal for protecting works in transit. Your artwork will be packaged in a sturdy, well-protected cardboard box, designed towithstand the journey from the artist's studio to your home safely.
Shipped in a Crate:
Larger artworks are securely shipped in wooden crates. These crates are specifically designed to transport artwork globally. They provide exceptional protection, with packaging materials that meet stringent guidelines to prevent movement during transit. The hermetically sealed crates ensure your artwork arrives intact.
Shipping in a Tube:
This option is suitable for larger works and offers cost-effective shipping. Artworks are rolled up and placed in a dent-resistant tube. Upon delivery, you can easily have works on paper stretched or framed by a local framer. We recommend sending rolled works directly to your framer for professional handling.
We collaborate closely with artists to ensure professional packaging standards. If your purchase arrives damaged, contact our Support Team immediately.
When reaching out to your Sales Consultant, provide comprehensive details about the situation, including how you received the parcel, packaging description, and specific damage details. Photos are valuable for our investigations.
Please retain the original packaging upon receiving the artwork. All return shipments must be coordinated through Afrikanizm Art and shipped in the original packaging, along with accompanying certificates unless advised otherwise.
Avoid handling the damaged work, as we may have a restoration solution to suggest.
Cancellation Policy
You have the right to cancel an order for an Original artwork before its dispatch.
If you're unsatisfied with the work, please notify us within our 14-day Returns Policy.
We recommend waiting to receive the artwork to assess it in person.
If you're certain about canceling, contact our support team immediately.
Ensure that all return shipments are made in the original packaging, including accompanying certificates.
Please note that refunds are subject to the current exchange rate, and funds are remitted in EUR.
We do not cover currency conversion differences.
For any other questions about order cancellations, please contact our Support Team.
Orders for open edition prints proceed to production after payment processing.
Once production begins, we cannot cancel or modify the order.
If you need to cancel immediately after purchase or due to an error, submit a request via our contact form.
Please note that refunds are subject to the current exchange rate, and funds are remitted in EUR.
We do not cover currency conversion differences.
For any other questions about order cancellations, please contact our Support Team.
Return Policy
Changed your mind after receiving an original work of art?
You have 14 days from receipt to notify us.
Choose between:
1. In-store credit for the full purchase amount.
2. A refund to your original payment method with a 25% processing fee on the total purchase amount.
Need help finding a replacement?
Our free art consultant can assist you in discovering the perfect piece.
For damaged or misrepresented artwork, return it within 14 days for a full refund to your original payment method.
Return shipments must use the original packaging (including accompanying certificates).
Please note that refunds are subject to the exchange rate at the processing time and remitted in EUR.
To start a return, Contact Us.
Note: We don't accept returns for altered artwork or after the 14-day period.
Afrikanizm ART E-Gift Card Terms and Conditions
If you wish to purchase an e-Gift Card, you may be asked by us or our designee to supply certain information relevant to your purchase, including, without limitation, credit card number, expiration date, and billing address. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT MEANS USED BY YOU OR THROUGH YOUR ACCOUNT FOR ANY SUCH PURCHASE. You acknowledge that any such information will be treated by us in accordance with our Privacy Police. You grant us the right to provide such information to third parties in order to facilitate the completion of transactions initiated by you or on your behalf. Verification of information may be required prior to acceptance of any purchase of an e-Gift Card.
E-Gift Cards may only be redeemed toward the purchase of eligible works of art from Afrikanizm Art on www.afrikanizm.com. The order total includes the price of the work(s) of art, tax (if applicable), shipping charges, and any other charge reflected in the applicable order total. If the order total is more than the e-Gift Card amount, the remaining balance must be paid with another payment method. The e-Gift Card balance will immediately be reduced by the order total. Upon redemption, any unused balance on the e-Gift Card will be available for future eligible purchases. e-Gift Card purchasers and users must be 18 years of age or older.
E-Gift Cards cannot be used to purchase other e-Gift Cards. e-Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Promotion codes or other discounts cannot be used to purchase e-Gift Cards.
The risk of loss and title for e-Gift Cards passes to the purchaser upon our electronic transmission of the e-Gift Card to the email address provided at the time of purchase, or our delivery to the carrier (if applicable). Afrikanizm Art is not responsible if any e-Gift Card is lost, stolen, destroyed or used without your permission.
e-Gift Cards do not expire and no service fees will be assessed for non-use.
The e-Gift Card may not be returned or cancelled after purchase. If you return a work of art originally purchased with an e-Gift Card, any refund will be returned to the applicable e-Gift Card. If you return a work of art originally purchased with multiple methods of payment, any balance owed will first be applied to the alternative payment method, up to the original amount charged, and then to the e-Gift Card.
Afrikanizm Art reserves the right to refuse, cancel or hold for review e-Gift Cards and orders for suspected fraud, unlawful activity, or for other violations of these Terms and Conditions. We reserve the right to correct the e-Gift Card balance if we believe that a clerical, billing or accounting error has occurred.
Have more questions?
Contact Us